Collection of Personal Information
Burnhamthorpe Animal Hospital collects personal information from individuals for various purposes, primarily for administrative reasons, e.g. to provide individuals with publications or other requested information, concerning your pets..
Burnhamthorpe Animal Hospital commits to collecting only personal information which is directly related to an operating program or activity of Burnhamthorpe Animal Hospital. Wherever possible, such information will be collected directly from the individual about whom it pertains. The amount and the type of the information collected will be limited to that necessary to fulfil identified purpose(s).
Consent
Wherever possible, Burnhamthorpe Animal Hospital is committed to seeking the consent of individuals prior to the collection of their personal information. The form of consent may vary depending on the circumstances and the type of information being sought. Consent can be express or implied and can be provided directly by the individual or by an authorized representative. Express consent of individuals is preferable and will be sought whenever possible. Express consent can be given orally, electronically or in writing. Implied consent may be reasonably inferred from an individual’s action or inaction (i.e. providing a name and address in order to receive a publication, providing a name and telephone number in order to obtain a response to a question). When determining the appropriate form of consent, Burnhamthorpe Animal Hospital will take into account the sensitivity of the personal information at issue, the purposes for which it is collected, and the reasonable expectations of the individual.
Accuracy / Correction of Personal Information
Burnhamthorpe Animal Hospital will update personal information as necessary in order to fulfil the identified purposes either directly by contacting the individual to whom the information relates, or indirectly from other sources if Burnhamthorpe Animal Hospital has the authority to collect such information from a third party.
In most cases, Burnhamthorpe Animal Hospital will rely on the individual to ensure that factual personal information is accurate, up-to-date and complete. If an individual is able to demonstrate that his/her personal information is inaccurate or incomplete, Burnhamthorpe Animal Hospital will amend the information as required. If appropriate, Burnhamthorpe Animal Hospital will send the amended information to third parties to whom the information has been disclosed.
Use / Disclosure of Personal Information
Burnhamthorpe Animal Hospital will not use personal information without the consent of the individual about whom the information pertains, unless to do so is for the purpose for which the information was originally collected or compiled, is consistent with that purpose, or is for a purpose for which the information may be disclosed to Burnhamthorpe Animal Hospital under section 8(2) of the Privacy Act. Burnhamthorpe Animal Hospital is committed to seeking the consent of individuals whenever possible.
Burnhamthorpe Animal Hospital will not disclose personal information outside of Burnhamthorpe Animal Hospital without the consent of the individual about whom the information pertains, or unless to do so is permitted by section 8(2) of the Privacy Act. In the case of a permitted disclosure, Burnhamthorpe Animal Hospital will endeavour to disclose only the specific information that is required under the circumstances and, wherever possible, will inform the individual about the disclosure.
Access to personal information within Burnhamthorpe Animal Hospital will be restricted to those within Burnhamthorpe Animal Hospital who need the information in order to carry out their specific job duties. Those employees will maintain the information in the strictest of confidence and will not provide access to the information to any unauthorized persons. The level of access to personal information will be determined by Burnhamthorpe Animal Hospital on a need-to-know basis.
All individuals hired under contract or other means, by Burnhamthorpe Animal Hospital, to conduct business for or on behalf of Burnhamthorpe Animal Hospital, will be required to adhere to the provisions of the Privacy Act with respect to the proper handling and protection of personal information as well as to this Policy and internal procedures.
Safeguarding Personal Information
Burnhamthorpe Animal Hospital will protect personal information from loss or theft, unauthorized access, use or disclosure, modification or destruction through appropriate administrative, technical and physical security measures and safeguards, regardless of the format in which the information is held.
The level of safeguards used to protect personal information will vary depending on the sensitivity of the personal information; the amount, distribution and format of the information; and the method of storage.
Related Government of Canada References
This Policy is designed to comply with the Privacy Act and the principles of natural justice, and to express Burnhamthorpe Animal Hospital’s commitment to comply with the Privacy Act.
Inquiries
Any inquiries regarding this Policy or for further information or concerns about how Burnhamthorpe Animal Hospital manages the personal information that it collects, should be directed to:
Burnhamthorpe Animal Hospital. (905) 276-4083.
