Dear Valued Clients,
In an effort to improve access to after-hours/emergency veterinary care for all patients, we have teamed up with a Canadian veterinarian-led company named Smart.Vet. Smart.Vet allows you, our clients, access to Registered Veterinary Technicians (RVTs) over the phone/virtually whenever our hospital is not open/outside of regular business hours. These RVTs can speak with you to determine the level of care that your pet requires, and will then work with you to schedule a virtual appointment with one of their licensed Ontario-based veterinarians. If your pet requires critical in-person care, the RVT will be able to determine this over the phone with you and will assist you by making arrangements for your pet to be transferred for physical care.
The phone number you will use, after-hours, to access the RVTs is 647-695-5411. There is no cost for this call or any assistance provided by the RVTs. However, if you are booked with a virtual veterinarian, there will be a cost starting at $115 plus HST for the consultation, with an additional $20 service fee if medication is prescribed.
Although calling the phone line, 647-695-5411, for an after-hours emergency is preferred, you also have the ability to book directly with a Smart.Vet veterinarian by visiting https://smartvet.ca/login. Once you’ve created an account, you can decide to send in a message or request a phone / video call. When you’ve submitted a phone / video request, a veterinarian will reach out to you as soon as they’re available. Please just wait for a call from 289-768-8784 – this may take more than 20 minutes during busier times.
Once a request has been submitted, you can add additional notes or add images/videos to the consultation for the veterinarian’s reference.
If you have any issues during scheduling, you can send an email to care@smartvet.ca.
Wishing you and your pet good health!
Please note: If your pet is experiencing an emergency situation that requires immediate in-person veterinary care, please proceed to one of our local veterinary emergency hospitals (a full list can be found on our website under the “Emergency” tab), or any emergency facility in your area.
Thank you,
Dr. Tracey Bourdeau & the entire Burnhamthorpe Animal Hospital Team
